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Canned Responses

Introduction​

Canned responses are pre-written messages that you can use to quickly respond to common questions. You can create canned responses for your team to use, or for yourself only.

Creating a canned response​

To create a canned response, click on the Canned Responses menu item in the header navigation dropdown to go to the canned responses page. Then click on the Create Canned Response button to open the canned response creation form.

The canned response creation form contains the following fields:

  • Title: The title of the canned response.
  • Content: The body of the canned response.

Editing a canned response​

To edit a canned response, click on the Canned Responses you want to edit in the canned responses page. Then the edit form will be opened. Make your changes and click on the Update Canned Response button to save it.

Using a canned response​

The canned responses can be used in the ticket reply form. To insert a canned response, click on the Use Canned Response button in the ticket reply form. Then select the canned response you want to use, and you are done!